Q. Your company provides guarantee and technical support. What is the difference?
A. There is one main difference between software guarantee and technical support works:
- Guarantee covers our software errors. In case of malfunction caused by third parties we recommend to turn directly to their support teams;
- While providing technical support we try to deeply analyze and fix the issue by ourselves and only if it is not possible, then we ask you to turn to other providers.
Third parties, who can impact your penny auction software work, are:
- Hosting provider;
- Payment processing provider;
- Internet connection provider;
- End-user devices and its software, for example internet browsers;
- Any third party software, like social network plugins, counters, security checkers, etc.
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